These terms apply to bookings made from the date they are published on our website.
1. What these terms cover
1.1 These terms apply when you pay a booking deposit to reserve a Thermal Dawn system through our website, a Stripe payment link or a proposal we send you.
1.2 They cover the booking only. The supply of your system is governed by the proposal and supply terms you accept later (clause 4).
1.3 All prices and payments in these terms are in Australian dollars and include GST.
2. What we supply
2.1 A Thermal Dawn system is a heat pump, thermal storage tank, and our controls and monitoring, sized for your home. We supply the equipment and commission and monitor it remotely.
2.2 We don't do plumbing or electrical installation. You engage and pay a licensed installer directly. We can introduce installers we've worked with, but your installation contract is with them.
2.3 Systems start from $12,000 including GST for the equipment. Your price depends on your home and is set out in your proposal. Any price given before your proposal is an estimate only.
3. Booking deposit
3.1 The booking deposit is $990 including GST. It reserves a place in our build schedule for your home.
3.2 Your booking deposit is refundable in full, for any reason, until we place the production order that includes your system. We'll confirm that to you in writing.
3.3 It is also refunded in full if we assess that your home isn't suitable, if we can't supply a system within the timeframe we gave you, or if we withdraw the offer.
3.4 When you accept your proposal, the booking deposit is applied to your system price.
3.5 Build places are limited. Bookings may close when a batch is full.
4. Your proposal and payments
4.1 Before you pay anything more, we'll assess your home (from your gas bills, heating layout and a site visit or photos) and send you a written proposal with your system, price and expected timing.
4.2 If you accept it, payments are:
(a) the $990 booking deposit, already paid;
(b) $3,000 when we confirm in writing that your system is in a production order; and
(c) the balance on commissioning of your system, or 14 days after delivery to your site, whichever is earlier.
4.3 Your installer's charges aren't included and are paid to them directly.
4.4 Once your system is in a production order, cancellation is covered by the supply terms that come with your proposal.
5. Refunds
5.1 To cancel a booking or ask for a refund, email nickz@thermaldawn.com. We'll confirm within 2 business days and refund within 10 business days, to the payment method you used.
6. Changes to these terms
6.1 We may update these terms for future bookings. A change doesn't apply to a booking you've already made unless you agree to it in writing.
7. Bookings made before these terms were published on our website
7.1 If you paid a $100, $190 or $990 deposit before these terms were published on our website, it stays yours. It is refundable in full until you accept a proposal, and it will be credited against your system price. Any pricing we've agreed with you in writing will be honoured as set out in your proposal.
8. Your rights under the Australian Consumer Law
8.1 Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
9. Disputes and governing law
9.1 If something goes wrong, contact us first. We'll try to resolve it with you in good faith within 10 business days.
9.2 If it isn't resolved, either of us may refer it to mediation through the Australian Disputes Centre, or you may contact your state's consumer affairs agency.
9.3 These terms are governed by the law of New South Wales, and the courts of New South Wales have exclusive jurisdiction.
Questions: nickz@thermaldawn.com